Problems with GW Support - Guild Wars Forums

Niteaura · Apr 17, 2007, 11:43 PM // 23:43

Hello all,
unfortunatly im new to this forum so please accept my appologies if its in the wrong place.

I have an outstanding issue that has been brought to GuildWars Support's attention but the word support doesnt seem to mean anything to them, is there anywhere or anyone else i can contact?

unfortunatly i cant give too many details as its a serious matter.

ss1986v2 · Apr 17, 2007, 11:49 PM // 23:49

not really. GW Support is the support. really is that simple.

KANE OG · Apr 18, 2007, 12:08 AM // 00:08

You'll probably get a couple automated responses at first. Just keep emailing them back and eventually a real person will show up.

KANE

Smile Like Umean It · Apr 18, 2007, 12:50 AM // 00:50

Not much we can tell you. You're not giving us details and even if you did, not sure how far anyone could help.
Just keep contacting them and I'm sure you'll be able to get the ball rolling. If not I can give you a phone number they gave me to contact them directly.

Loviatar · Apr 18, 2007, 01:16 AM // 01:16

Quote:

Originally Posted by Niteaura

unfortunatly i cant give too many details as its a serious matter.

1. did you open an official support ticket or just send them an email?

2. if you created an official ticket did you update the ticket exactly as requested or create a new ticket?

i personally have needed support 3 times since the game came out and every time it required an update or so to get it sorted out.

they were helpful each time and fixed things in less than 2-3 days maximum.

Niteaura · Apr 18, 2007, 09:27 AM // 09:27

Thank you all for your advice, it seems that someone might read my tickets now

If you dont mind providing a direct phone number it would be very appreciated thank you (prob best via forum pm)

Quote:

Response (GM Charles) 04/18/2007 08:47 AM
Hello #####,

Thank you very much for contacting the Guild Wars Customer Support Team. We are going to escalate your request to a senior customer support representative. We will get back to you as soon as possible to provide a solution for the issue you reported.

Thank you very much for your patience and understanding.

Regards,

GM Charles

Guild Wars Customer Support
NCsoft Europe
http://www.guildwars.com

fingers crossed..

MirageMaster · Apr 18, 2007, 09:36 AM // 09:36

Well, in many cases they tend to send a human responce with in a working day or the next day,many ossues they can resolve but of course there is few they cant even give answer straight.

Apr 17, 2007, 11:43 PM // 23:43	#1
Niteaura Pre-Searing Cadet Join Date: Apr 2007 Guild: The Devils Descendants [AURA] Profession: Mo/E	Problems with GW Support Hello all, unfortunatly im new to this forum so please accept my appologies if its in the wrong place. I have an outstanding issue that has been brought to GuildWars Support's attention but the word support doesnt seem to mean anything to them, is there anywhere or anyone else i can contact? unfortunatly i cant give too many details as its a serious matter. Last edited by Niteaura; Apr 17, 2007 at 11:46 PM // 23:46..

Apr 17, 2007, 11:49 PM // 23:49	#2
ss1986v2 Wilds Pathfinder Join Date: Apr 2006 Profession: Mo/	not really. GW Support is the support. really is that simple. Last edited by ss1986v2; Apr 17, 2007 at 11:58 PM // 23:58..

Apr 18, 2007, 12:08 AM // 00:08	#3
KANE OG Banned Join Date: Oct 2005 Guild: Ogmios Graybeards Profession: W/	You'll probably get a couple automated responses at first. Just keep emailing them back and eventually a real person will show up. KANE

Apr 18, 2007, 12:50 AM // 00:50	#4
Smile Like Umean It Desert Nomad Join Date: Jul 2006 Profession: E/Rt	Not much we can tell you. You're not giving us details and even if you did, not sure how far anyone could help. Just keep contacting them and I'm sure you'll be able to get the ball rolling. If not I can give you a phone number they gave me to contact them directly.

Apr 18, 2007, 09:36 AM // 09:36	#7
MirageMaster Banned Join Date: Mar 2007 Location: EU	Well, in many cases they tend to send a human responce with in a working day or the next day,many ossues they can resolve but of course there is few they cant even give answer straight.